Privacy Policy

Gold Coast Car Warehouse is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Gold Coast Car Warehouse manages personal information. It is structured as follows:

Personal information Gold Coast Car Warehouse collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Gold Coast Car Warehouse and complaints
Changes to Privacy Policy

1. Personal information Gold Coast Car Warehouse collects

The main types of personal information Gold Coast Car Warehouse collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Gold Coast Car Warehouse such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Gold Coast Car Warehouse's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Gold Coast Car Warehouse's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Gold Coast Car Warehouse's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Gold Coast Car Warehouse.

Gold Coast Car Warehouse collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Gold Coast Car Warehouse keeps of telephone calls, or emails received, or messages sent to Gold Coast Car Warehouse or posted on Gold Coast Car Warehouse's pages on social media);
Gold Coast Car Warehouse's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Gold Coast Car Warehouse collects personal information in connection with running its business directly from the individual concerned. On occasion Gold Coast Car Warehouse may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Gold Coast Car Warehouse stores personal information in electronic and paper form.

Gold Coast Car Warehouse uses and discloses personal information as follows:

to source vehicles and sell them to Gold Coast Car Warehouse's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Gold Coast Car Warehouse's customers and prospective customers;
to obtain products, services or information from Gold Coast Car Warehouse's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Gold Coast Car Warehouse knows about them);
to operate and manage Gold Coast Car Warehouse's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Gold Coast Car Warehouse. For example, Gold Coast Car Warehouse may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Gold Coast Car Warehouse also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Gold Coast Car Warehouse uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Gold Coast Car Warehouse uses in the operation of the computer program is browsing history on Gold Coast Car Warehouse's websites, name, contact information, and other information you may input into Gold Coast Car Warehouse's websites. The level of human oversight Gold Coast Car Warehouse provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Gold Coast Car Warehouse's staff.

4. Cookies

Gold Coast Car Warehouse uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Gold Coast Car Warehouse's web server. Gold Coast Car Warehouse may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Gold Coast Car Warehouse's platforms and those social media platforms. Gold Coast Car Warehouse's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Gold Coast Car Warehouse's website.

5. Links to other websites

Gold Coast Car Warehouse's website may contain links to third party websites. Gold Coast Car Warehouse does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Gold Coast Car Warehouse and do not wish to receive these communications from Gold Coast Car Warehouse in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Gold Coast Car Warehouse.

7. Overseas transfers

Gold Coast Car Warehouse's website/s are hosted in Australia. On occasion, a third party service provider Gold Coast Car Warehouse engages or that Gold Coast Car Warehouse is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Gold Coast Car Warehouse holds about them by contacting Gold Coast Car Warehouse during business hours on 0481 758 377 or via the contact page.

Gold Coast Car Warehouse may require an individual making a request to verify their identity before processing their request.

Gold Coast Car Warehouse will aim to respond to all requests promptly and within 30 days.

Gold Coast Car Warehouse may refuse a request where permitted or required by law. Gold Coast Car Warehouse will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Gold Coast Car Warehouse and complaints

If you have any queries, concerns or complaints about how Gold Coast Car Warehouse handles your personal information please contact Gold Coast Car Warehouse during business hours on 0481 758 377 or via the contact page. Gold Coast Car Warehouse may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Gold Coast Car Warehouse can understand the nature of your concern. In most cases, Gold Coast Car Warehouse will ask that you put your request in writing.

Gold Coast Car Warehouse takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Gold Coast Car Warehouse's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0481 758 377
Mailing Address: 6-8 Green Glen Rd, Ashmore, QLD, 4214

10. Changes to Privacy Policy

Gold Coast Car Warehouse may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.